Automate the Microsoft 365 tickets that fill your queue.
Avvi automates the routine Microsoft 365 tickets your MSP handles all day, across every client tenant. MFA resets, mailbox access, license changes, onboarding and offboarding. Your team asks in Teams, approves, and gets a full audit trail.
Approved Design Partners receive a 30-day beta scoped to their environment.
Works in Microsoft Teams ✓ Yes or No confirmation before every action ✓ Delegated GDAP access ✓ Full audit trailThe everyday Microsoft 365 work Avvi handles
Routine tickets should not sit in a queue.
A password reset takes two minutes, but the ticket waits hours. After hours requests sit until morning, and simple changes pile up behind a technician who is busy with real projects.
Your best engineers spend the week on password resets instead of the work you sell. Avvi takes that layer off your desk, so routine tickets clear themselves and your team moves to escalations and projects.
One request. Your controls. A complete audit trail.
Avvi automates Microsoft 365 administration for MSPs: 174 actions across 14 categories, from mailbox permissions and licensing to Intune devices, sign in investigations, and SharePoint sharing audits. Your team spends less time on routine tickets and more on escalations, projects, and strategic client work.
1Just ask
One sentence in Teams or the portal. No ticket, no admin center, no script.
2You stay in control
Avvi processes only actions that have been explicitly authorized in advance. Unauthorized, unexpected, or arbitrary requests are automatically blocked.
Access granted to priya@client.com
Approved by j.smith · 2:32 PM · Logged
3Done, and on the record
Avvi executes and the audit line writes itself: what changed, who asked, who approved, when.
Hybrid environment? The Avvi Agent, in beta today, extends the same loop to on-premises actions like Active Directory user and group management, server reboots, and signing users off remote desktop sessions, through the lightweight Avvi Connector.
Let approved client requests move without adding to the queue.
End users ask Avvi for the approved actions your MSP has opened up, in Microsoft Teams or the Avvi web portal. No ticket, no waiting, and every action runs under delegated admin access, limited to what your MSP allows, and fully audited.
For your technicians
Avvi takes the repetitive Tier 1 queue off their plate, so your team focuses on escalations, projects, and the work clients actually notice.
For your clients’ people
End users self-serve common requests like password resets, shared mailbox access, and distribution list membership, all within the limits your MSP sets.
Built inside an MSP, for the way MSPs actually work.
Avvi was built inside a working MSP, by people who run Microsoft 365 for real clients every day. Every workflow, approval step, and audit entry exists because a technician needed it on a real ticket.
Getting started is fast: connect your tenants through GDAP, with nothing to install for Microsoft 365 actions. The 30-day beta runs on a scoped set of your real client tenants, so you evaluate Avvi on real work instead of a sandbox.
174
Microsoft 365 actions
14
Action categories
15
Minutes to your first request
Runs across the Microsoft stack your clients already use
Automation that respects every tenant boundary.
Automation only earns trust when it is safe. Avvi manages Microsoft 365 across every client tenant through GDAP, with strict isolation between them, so one login never crosses a boundary it should not.
Multi-tenant by design
Manage every client tenant from one place through GDAP, with strict isolation between them.
Layered permission hierarchy
Granular control over who can do what, across every tenant.
Least privilege access
Access runs through GDAP and fine-grained permission toggles, scoped to what each role is allowed to do.
Full audit logging
Every critical action is captured for review and compliance.
Encrypted secrets management
Credentials and secrets are encrypted and centrally managed.
Retention built for compliance
Audit records are retained for 400 days by default, and up to seven years for compliance.
Move work through Microsoft 365, not through another queue.
Traditional MSP tools help teams manage and document work. Avvi is designed to take the repetitive work off the queue entirely.
The old way
Four admin portals, per tenant logins, a ticket queue in front of every small change, and screenshots pasted into notes as the only evidence anything happened.
With Avvi
One request in chat, an approval before the change runs, and the audit record written automatically, across every client tenant from one place.
Curious about Avvi? Ask an AI.
Ask ChatGPT, Claude, Copilot, or Perplexity what Avvi does, and see what they say about automating Microsoft 365 administration for MSPs.
Opens your AI of choice with a question about Avvi.
Test Avvi on real client work as a Design Partner.
Avvi is onboarding a limited group of approved MSPs as Design Partners, with guided beta access to the full Avvi Platform on a scoped set of real client tenants.
Every month of manual Tier 1 work is margin you do not get back.
Questions MSPs ask us
How is Avvi different from our RMM or PSA?
An RMM or PSA helps you track and document work. Avvi carries the work out: a technician or end user asks in chat, the request gets approved, and Avvi runs the change in Microsoft 365 and writes the audit entry. It sits alongside your existing stack rather than replacing it.
Can we control exactly what Avvi is allowed to do?
Yes. You enable actions individually with fine-grained permission toggles inside a layered permission hierarchy, so each role only sees the actions your MSP has opened up, per tenant.
What happens if someone requests something risky or unusual?
Nothing runs without an approval from someone with the right role. Unusual requests get escalated to a human instead of executed, and every request, approved or not, lands in the audit trail.
Do our clients’ users need to install or learn anything?
No. End users ask Avvi in Microsoft Teams, where they already work, or in the Avvi web portal, and they only see the approved actions your MSP has opened up to them.
Does Avvi cover on-premises Active Directory too?
Yes, through the Avvi Agent, in beta today. It extends the same request and approval loop to on-premises actions like Active Directory user and group management, server reboots, and signing users off remote desktop sessions.
Does Avvi replace our technicians?
No. Avvi removes repetitive Tier 1 work so your team spends its time on escalations, projects, and client relationships.
